FAQ
Registration
Who can become a client of BIZNET?
Absolutely any private individual who has reached the age of 18.
Do I have to use my real name and valid telephone number when registering on the website?
Yes, you do. In case we suspect multiple accounts or if you lose access to your account, you will be able to regain access to it only if you can prove that this account is yours, verifying it with a government ID. If you have not registered your account with your real name, we won’t be able to unblock you.
May I register several accounts?
No. You are allowed to have only one account on BIZNET platform. Multiple registration is strictly prohibited, all multi-accounts will be blocked.
May I register my family members who are sharing the same IP address as me?
No. Only one account per household is allowed. Members of the same family and people living together and sharing the same IP address are allowed to have separate accounts only if those accounts are registered in different structures.
Is it possible to create a company account (register as a legal entity)?
No. Only personal accounts are allowed.
Security
I can’t log in to my account. Why?
It’s likely that you trying to login with your email address and not your username. If you have forgotten your password, then follow our links to reset your password.
I have forgotten my username. What should I do?
Send a message to our technical support and include as much information about your account as possible (your name, your email, your telephone number, the approximate date of your registration, how many deposits you have and how much you have invested in total).
I have forgotten my password, and I do not receive an email with a reset link. What should I do?
Most probably your mail provider is blocking our address. In this case, we suggest you change your email address in our system to gmail.com. Only support can change your email address for you.
Do I have to protect my account with additional security measures (Google Authenticator or code card)?
We strongly recommend that you enable Google Authenticator or code card on your account to protect it from hackers.
I’ve restricted access to my account by IP address and cannot login anymore. What should I do?
You should restrict access to your account by IP address only if you are absolutely sure that your provider assigns you static IP address. If you have restricted access to your account by IP and are now locked out because of dynamic IP address, please send a message to our technical support and include as much information about your account as possible (your name, your email, your telephone number, the approximate date of your registration, how many deposits you have and how much you have invested in total).
My Google Authenticator codes are not working. What should I do?
In most cases, Google Authenticator codes are not working because the time on your Google Authenticator app is not synced correctly with the world time. To make sure that you have the correct time, synchronize your Google Authenticator. Go to the main menu on the Google Authenticator app, select “settings”, tap “time correction for codes”, and then tap “sync now”. Make sure that you are connected to the Internet when you do it!! If that does not solve the problem, try to enable automatic synchronization of time in your phone’s time settings.
My phone with Google Authenticator on it was broken or lost. What should I do?
If you have lost access to your Google Authenticator app, then you should install it anew and link to your account. To do this, you need a QR code. You can backup this QR code by doing a screenshot to jpg file. If you do not have a QR code, then your Google Authenticator needs to be removed. Send a message to our technical support with a request to remove Google Authenticator for you. Please include a selfie of you holding a government ID (passport or driving license), as well as your username, your telephone number and the email address, with which you have registered your account. If we can match your name, you will regain access to your account and will be able to install Google Authenticator anew.
How long does it take to receive a code card?
Your code card is sent to your email instantly. If you have not received it within several minutes after your request, check your spam folder.
I’ve requested a code card, but it has never arrived to my email address. What should I do?
Most probably your mail provider is blocking our address. In this case, we suggest you change your email address in our system to gmail.com. Only support can change your email address for you.
I cannot change my personal information on my account. Why?
For security reasons, to protect your account from hackers. Only support can change your personal information.
Do I need to verify my account?
No, so far, no account verification is required. However, we reserve the right to demand account verification in case we detect suspicious activity on your account (for example, if we suspect multiple accounts or if you lose access to your account). If you are unable to prove that the account is yours, your account will be blocked.
Why do you need my telephone number?
For security reasons. If we suspect that your account is hacked, we will reach you by phone to help you regain access to your account. Besides, if your account is hacked through your email, then you will be able to reset your password via SMS only.
Adding funds
Which payment systems do you accept?
You can refill balance with AdvCash, Perfect Money, Bitcoin, Ethereum, Litecoin. You can withdraw funds to AdvCash, Perfect Money and Bitcoin.
In which currency can I invest?
We work with USD only. If you refill balance via AdvCash or Perfect Money, please make sure that the money is sent from U wallet number. If you refill balance via Bitcoin, Ethereum or Litecoin, the money you send will be automatically converted to USD according to the official exchange rate at the time of transaction.
What is the minimum to refill my balance?
The minimum to add funds is 100USD. Important! If the amount is less than 100USD, the funds will NOT be credited to your account.
How to add funds via AdvCash or Perfect Money?
Click “refill balance” tab in your back office, select AdvCash or Perfect Money as a payment method, enter the amount you want to add (minimum is 100USD), and click on the “refill” button. You will be redirected to AdvCash or Perfect Money payment gateway. Complete your payment following the links you see, and funds will be credited to your account instantly. Please, do send money from AdvCash or Perfect Money accounts only via your back office! It is WRONG to copy-paste our wallet number and send money to our accounts directly from your AdvCash or Perfect Money accounts!!
How to add funds via Bitcoin?
Click “refill balance” tab in your back office, select Bitcoin as a payment method, enter the amount you want to add (minimum is 100USD), and click on the “refill” button. You will be shown an automatically generated Bitcoin address, to which you should send the amount specified. Once you have completed the payment, click on the “I paid” button.
How to add funds via Ethereum or Litecoin?
Click “refill balance” tab in your back office, select Ethereum or Litecoin as a payment method, enter the amount you want to add (minimum is 100USD), and click on the “refill” button. You will be shown an automatically generated ETH/LTC address, to which you should send the amount specified. Important! ETH/LTC transactions should be completed within 15 minutes. You should send the exact ETH/LTC amount shown to you on the screen (not in USD!!). Once you have completed the payment, click on the “I paid” button.
Are there any fees for transferring fund to my account?
We do not charge any fees for adding funds. However, electronic payment systems may charge you their own fees for their service.
How long does it take for a Bitcoin deposit to be credited to my account?
Bitcoin transfers are credited to your account only after they receive 6 confirmations on the blockchain. How long it takes depends on the fee you paid and on Bitcoin network congestion. However, generally with a sufficient fee it should show up on your account within maximum 24 hours.
My Bitcoin transaction has already received more than 6 confirmations on the blockchain.info, however, it has still not been credited to my balance.
Contact customer support service! Send your username, amount transferred and transaction number, with which we could find your transaction on blockchain.info. Please do not send any screenshots! Simply provide a transaction number that we could copy-paste.
My Ethereum/Litecoin transaction has not been credited to my balance. Why? What should I do?
Most probably, you have either transferred a different ETH/LTC amount from the one that was specified to you on the screen, or your transaction was not completed and confirmed within 15 minutes. Please, contact customer support service. Send your username, amount transferred, transaction number (TxHash), with which we could find your transaction on etherscan.io/ltc.blockr.io, and your ETH/LTC address, to which we could send the money back if needed. Please do not send any screenshots! Simply provide a transaction number that we could copy-paste.
Investing
How much can I earn with you?
15% to 27% per month, depending on the tariff plan you choose and the amount you invest.
How much can I invest?
The minimum amount to invest differs for each tariff and lies between 25USD and 10000USD. There is no maximum limit to deposit.
How do I specify the amount I want to invest?
Just type in the amount you want to invest in the text box of the selected tariff plan and press on the “Invest” button.
Can I make several investments in different tariff plans or several investments in one tariff plan?
Yes. You may have as many deposits as you want on each tariff plan.
Can I reinvest my profits?
No. But you can open as many new deposits as you want. Each new deposit will have its own maturity term.
Is it possible to automatically reinvest my income (open new deposits)?
No. You should open each new deposit manually, selecting an appropriate tariff plan and typing in the amount you want to invest.
When do I get my deposit back?
Each deposit has a fixed term of 365 days.
Is it possible to terminate my deposit before maturity?
No, it is not possible to withdraw funds prior to the original maturity date.
Do I get the principal back after my deposit matures?
Yes. If you invest in forex plan, you get 100% of your principal back. If you invest in crypto plans, you get 60% of your principal back.
Why do I get only 60% of the principal back on crypto plans?
The rest of your deposit is used to create a special financial buffer. Cryptocurrencies are extremely volatile. In a short period of time, they can either reach all-time highs or suddenly crash. If at the time your deposit matures, the cryptocurrency market is in a drawdown, we will use the money from our financial buffer to refund you.
How often do I get profits?
Profits are credited to your account at the end of each trading day. On Forex plan, trading is performed Monday to Friday, except for every first Thursday and Friday of each month and pre-announced non-trading days. On crypto plans, trading is perfomed Monday to Sunday.
When are my profits credited to my balance?
All profits are credited in the evenings only, at the end of each trading day. On Forex plans, profits are usually credited at 22:30- 23:30 Moscow time, on Crypto plans ay 23:59 Moscow time.
I made a deposit yesterday, but I still don’t see any profit on my account. Why?
You need to invest before 23:59 Moscow time in order to receive profit on the next trading day.
Why don’t you trade on Forex every first Thursday and Friday of each month?
Every first Thursday and Friday of each month some of the most important macroeconomic reports on the state of the US economy are released (in particular, non-farm payrolls). The news about the most important economic indicators can lead to unforeseen market fluctuations on the currency markets and can affect the direction of the US dollar. This means that trading on Forex on those days is extremely risky.
Why don’t you trade on some other days? And why do you trade only half a day sometimes?
We take all possible precautions to keep your money safe and prefer not to trade when risks of losing funds are particularly high. Any important economic or political news, especially from the USA or Europe (for example, interest rate announcements, information about macroeconomic factors, or elections), can significantly affect currency price movements. Trading on such days is extremely risky.
Withdrawals
How can I add or change my withdrawal details?
Use “payment details” section of “my profile” tab. Please, add and save your wallet numbers BEFORE you request a withdrawal. Important! Please make sure that your wallet numbers are saved in a correct format (exactly as shown in the example: no spaces, U not E wallet, etc.) Any change of withdrawal details in the “Profile” section does not affect wallet numbers saved in already submitted withdrawal requests.
How can I withdraw my profits?
Make sure that your wallet numbers are saved in your profile settings. This has to be done BEFORE you request a withdrawal. Then click “withdraw” tab, select an electronic payment system you prefer (AdvCash, Perfect Money or Bitcoin), enter the amount you want to withdraw (enter the amount without cents: for example, 10, and not 10.24), click on the “withdraw” button.
When can I make a withdrawal request?
You can order a withdrawal once every two weeks, on weekends only (Saturday 00:00 – Sunday 23:59). Important! We work by Moscow time! Please, pay attention to the time difference between your place and Moscow when you order a payout.
What is the minimum amount to withdraw?
The minimum amount to withdraw is 10USD for AdvCash and Perfect Money and 100USD for Bitcoin.
Can I withdraw to a different payment system than the one I used to refill the balance?
Yes, of course.
Can I make several withdrawal requests?
Yes. You can order several requests to the same wallet or to wallets of different payment systems (for example, one withdrawal request to AdvCash, and another one to Bitcoin). However, it is not possible to make several withdrawal requests to different wallets of the same payment system (for example, several requests to different Bitcoin addresses). Transactions like these will be blocked as suspicious by our security system (hacker attacks protection).
I cannot withdraw. Why?
There are several reasons why it may not be possible to withdraw: 1) you do not have a minimum investment of 100USD; 2) you are trying to withdraw less than 10USD to AdvCash or Perfect Money or less than 100USD to Bitcoin; 3) you are entering the amount with cents (only whole numbers are allowed: for example, 10, and not 10.24); 4) you are trying to withdraw more than you have on your balance.
When do I get my payment?
All withdrawal requests are usually processed on Monday and/or Tuesday. In exceptional cases, on Wednesday. If you have not received your payout on Monday, then you will receive it on Tuesday. Even if you have always received your payouts on Mondays, this does NOT mean that all your payouts will always come on Mondays. We process withdrawal requests according to our own criteria, and the order of payouts does not depend on when you make a request, on Saturday morning or Sunday evening.
Are there any withdrawal fees?
There are no fees for withdrawals to AdvCash or Perfect Money. There is a withdrawal fee of 0.00054BTC for withdrawals with Bitcoin. Please note that we reserve the right to change this fee should the need arise.
My withdrawal request was rejected. Why?
There might be three reasons for that: 1) you have not saved a wallet number in your profile and have requested a withdrawal to an “empty” wallet number (this applies also to cases, where wallet number was added to profile after the withdrawal request had been made); 2) you have saved your wallet number in a wrong format (for example, E and not U wallet number, or wallet number with spaces); 3) our security system has identified your withdrawal request as suspicious (this usually happens if you have changed your wallet number shortly before making a withdrawal request, or if you are using this wallet number for the first time and the requested withdrawal amount is pretty large).
Can I cancel my withdrawal request?
No, for security reasons.
I have made a withdrawal request to an “empty” wallet number or to a wallet number that is saved in a wrong format. What should I do?
Nothing. Your withdrawal request will be automatically rejected when our system processes it (on Monday or Tuesday).
I have made a withdrawal request to a wrong payment system or to a wrong wallet number. What should I do?
Contact our support team. Important! Support is not allowed to cancel your withdrawal requests. However, it may forward a request to the accounting or security team, so that they could cancel your withdrawal request before all requests are processed (on Monday morning). Please note that if you make a mistake in a withdrawal request, you will be able to make a new withdrawal request only in two weeks!
Career
How can I earn with your affiliate program?
You just need to invite other people to join and register them with your partner link.
Where do I find my partner link?
In “my partners” tab.
Can I change my sponsor (upliner)?
No. It is not allowed to move accounts from one structure to another. However, if you have just registered and have not made any deposits yet, you can send a message to our support team and ask them to delete your account. After that you will be able to register anew.
Do I need a personal investment to earn with your partner program?
Yes. A minimum investment of 100USD is required to invite other people to join and to withdraw funds.
Why is my career turnover less than my total turnover?
Into your career turnover, you get 100% of line 1 turnover, 80% of line 2 turnover, 60% of line 3 turnover, etc. Further, there is a 50% rule that stipulates that maximum 50% of what is needed to reach the next career level may come from the biggest branch of your structure (which includes one member in your first line and all his team).
I have not received referral commission from the 2nd (3rd , etc.) line. Why?
You are eligible to receive referral commission from the 2nd and the following lines only if you have reached a required career status (status Agent for referral commission from the 2nd line, status Consultant for referral commission from the 3rd line, etc.) If you have not reached the necessary career status, you do not get any referral commission from those lines. Besides, the referral commission is not paid from those parts of your structure in which your referral has overtaken you on the career ladder (i.e. has received a higher career status than you).
Will I receive referral commission for previous deposits of my referrals after I have reached the required career status?
No. You get referral commission from each level only AFTER you reach the required career status. Previous referral commissions cannot be credited retrospectively.
Does my personal deposit count for career or general turnover?
No. Only deposits of your partners are credited to your general and career turnover.
How long does it take for my career status reward to be credited to my account?
All career rewards are credited instantly when a new career status is reached.
I have not received status reward for achieving status 2 (3, etc.). Why?
There may be only one reason why you have not received status reward for level 2 (3, etc.): you have not fulfilled all necessary requirements and have not reached this level yet. Please check your current career status and all necessary requirements in “my career” tab.
How is the teamwork bonus calculated?
The teamwork bonus is paid to the whole team. Therefore, if someone in your structure already receives this bonus, you can get only the difference between your bonus and what your referral already receives. So, for example, if you have status 5 and are supposed to receive 1%, then from the structure of your referrals of status 3 and lower you get 1%, from the structure of your referrals of status 4 you get 0.5%, and from the structure of your referrals of status 5 and higher you get nothing.
When do I get my teamwork bonus?
You get teamwork bonus once every 30 days. You get it for the first time 30 days after you have reached status 4.
I have reached a new career status. How will this affect my teamwork bonus?
The size of your bonus will increase. Your payment terms will not be affected (the counting begins from the day when your reach status 4).
I have received my teamwork bonus only 3 times and do not get it any more. Why?
Teamwork bonus is paid out only 3 times and can be extended for the next 3 months only if you have doubled your career turnover during that time.
General questions
How long has your company been in the market?
We have been selling our robots since 2013. Our trust management platform was launched on November 10, 2016 in Russia. In April 2017, we entered international market.
Why have you launched these investment programs?
We want to scale up and increase the turnover of the BIZNET company. We have been selling our trading robots for years. We have fully elaborated our trading strategy and are ready to offer our service to many more clients.
Where is your headquarters located?
Our headquarters is located in St. Petersburg, Russia.
Is it possible to visit your headquarters?
Our headquarters is the place where we work and where our traders sit. It is not a customer office. Only team leaders of status 7 or higher may visit it, and only upon our special invitation. However, if you know any of our team leaders, you can contact him/her and ask if you could join him/her during such visit.
Where can I find your trading statistics?
We do not publish all our trading accounts online for security reasons. However, we regularly show some of our accounts in videos on our youtube channel. It is possible to see all our accounts live if you visit our headquarters.
I have some questions left. Whom should I contact?
You should contact your upliner, one of BIZNET team leaders, webinar speakers during online webinars, or send a message to the technical support team: biznet.help@gmail.com
How soon do I get a response if I contact you via e-mail?
It depends on your question. The technical support team prioritizes questions regarding technical issues. We do our best to solve most of the issues within 24-48 hours. However, in some cases it may take more time.